Refund Policy

Refund Policy

Last Updated: 29 June 2026

At NeoKid ("NeoKid", "we", "our", or "us"), we are committed to providing a transparent purchasing experience. As the products we sell are unique digital assets, this Refund Policy explains when refunds may or may not be available.

By purchasing a product or service from NeoKid, you agree to this Refund Policy.

1. Digital Products

The majority of products sold by NeoKid, including domain names, are digital goods.

Because digital assets cannot be returned once ownership or access has been transferred, purchases are generally non-refundable after delivery or transfer.

2. Domain Name Purchases

All domain names are sold subject to availability.

Once a domain name has been:

  • transferred to your registrar account;
  • pushed to your registrar account;
  • had ownership changed;
  • or you have been provided with full control of the domain,

the sale is considered final.

Refunds will not normally be available after a completed transfer.

3. Before a Domain Transfer

If a transfer has not yet begun, NeoKid may, at its sole discretion, consider a refund where:

  • the order was placed in error;
  • duplicate payment has been made;
  • the domain is unavailable;
  • NeoKid is unable to complete the sale.

Any approved refund will be returned using the original payment method where possible.

4. Failed Transactions

If NeoKid is unable to complete a purchase because:

  • the domain is no longer available;
  • ownership cannot be verified;
  • a technical issue prevents completion;
  • a registrar refuses the transfer;
  • a payment is successfully received but the order cannot legally proceed,

you will receive either:

  • a full refund; or
  • an alternative solution agreed between both parties.

5. Payment Errors

If you believe you have been charged incorrectly, please contact us as soon as possible.

Examples include:

  • duplicate payments;
  • incorrect payment amounts;
  • technical payment processing errors.

We will investigate promptly and correct any confirmed errors.

6. Fraud Prevention

NeoKid reserves the right to delay, cancel, or refuse refunds where fraud, abuse, or unauthorised activity is suspected.

Additional identity verification may be requested before a refund is processed.

7. Chargebacks

If a customer initiates a chargeback without first contacting NeoKid, we reserve the right to:

  • dispute the chargeback with the payment provider;
  • suspend customer accounts;
  • suspend ongoing services;
  • refuse future purchases where permitted by law.

We encourage customers to contact our support team so we can resolve any issues quickly and fairly.

8. Incorrect Customer Information

Customers are responsible for ensuring that all purchase information is accurate, including:

  • email address;
  • registrar account details;
  • transfer information;
  • payment details.

NeoKid is not responsible for delays or failed transfers resulting from incorrect information supplied by the customer.

9. Promotional Purchases

Products purchased as part of promotions, discounts, or special offers remain subject to this Refund Policy unless expressly stated otherwise.

10. Gift Cards & Store Credit

Where NeoKid offers gift cards or store credit:

  • they are non-refundable except where required by law;
  • they cannot normally be exchanged for cash;
  • they may be subject to expiry dates or additional terms.

11. Consumer Rights

Nothing in this Refund Policy limits or excludes any statutory consumer rights that cannot legally be excluded under applicable law.

Where local consumer protection laws provide additional rights, those rights will continue to apply.

12. Contact Us

If you believe you may be entitled to a refund or have any questions regarding this policy, please contact us through the contact details provided on the NeoKid website.

When contacting us, please include:

  • your order number;
  • the domain name purchased;
  • the email address used for the order; and
  • a brief description of your enquiry.

Providing this information will help us investigate your request more efficiently.

© 2026 NeoKid. All Rights Reserved.