Privacy Policy

Privacy Policy

Last Updated: 29 June 2026

NeoKid ("NeoKid", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit the NeoKid website, purchase products or services, create an account, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name
  • Email address
  • Telephone number
  • Billing information
  • Company name
  • Country or region
  • Account credentials

Transaction Information

  • Orders
  • Domain purchases
  • Payment status
  • Order history
  • Transfer information

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referral source
  • Pages viewed
  • Session activity
  • Time spent on the website

Communications

If you contact us, we may keep records of:

  • Support requests
  • Emails
  • Live chat messages
  • Feedback
  • Survey responses

2. How We Use Your Information

We use personal information to:

  • Process purchases
  • Transfer domain names
  • Provide customer support
  • Create and manage accounts
  • Improve our website
  • Detect fraud and abuse
  • Comply with legal obligations
  • Respond to enquiries
  • Send service-related communications
  • Improve security
  • Personalise your experience

Where you have given consent, we may also send marketing communications about products, services, offers, and updates.

You may unsubscribe at any time.

3. Legal Basis for Processing

Where applicable, we process personal information because:

  • it is necessary to fulfil a contract with you;
  • we have a legitimate business interest;
  • you have provided consent;
  • we are required to comply with legal obligations.

4. Payment Information

Payments are processed by trusted third-party payment providers.

NeoKid does not store complete payment card details.

Payment providers process payment information in accordance with their own privacy policies.

5. Domain Transfers

Where necessary to complete a domain transfer, we may share relevant information with:

  • Domain registrars
  • Registry operators
  • Escrow providers
  • Payment processors
  • Verification providers

Only information necessary to complete the transaction will be shared.

6. Cookies & Similar Technologies

NeoKid uses cookies and similar technologies to:

  • Remember preferences
  • Keep users signed in
  • Improve website performance
  • Analyse visitor behaviour
  • Measure marketing effectiveness
  • Protect against fraud

Further details are available in our Cookie Policy.

7. Analytics

We may use analytics services to understand how visitors use our website.

These services may collect:

  • Device information
  • Browser information
  • Website interactions
  • Approximate location
  • Referral information

Analytics information is generally aggregated and used to improve our services.

8. Marketing Communications

If you subscribe to updates or consent to receive marketing communications, we may contact you regarding:

  • New domain listings
  • Promotions
  • Product launches
  • Industry news
  • Company updates

You can opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.

9. Information Sharing

We do not sell your personal information.

We may share information with trusted service providers including:

  • Payment processors
  • Domain registrars
  • Hosting providers
  • Email service providers
  • Fraud prevention providers
  • Analytics providers
  • Professional advisers
  • Law enforcement or regulators where legally required

All third parties are expected to protect your information appropriately.

10. International Transfers

Because NeoKid serves customers worldwide, your information may be processed or transferred to countries outside your country of residence.

Where required by law, we implement appropriate safeguards to protect personal information during international transfers.

11. Data Security

We implement appropriate technical and organisational measures designed to protect personal information, including:

  • Secure encrypted connections (HTTPS)
  • Access controls
  • Secure hosting infrastructure
  • Monitoring for unauthorised access
  • Regular security updates

No internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Complete transactions
  • Meet legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

13. Your Rights

Depending on your location, you may have rights including:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Restrict processing
  • Object to certain processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with a relevant supervisory authority

We will respond to valid requests within applicable legal timeframes.

14. Children's Privacy

NeoKid is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of those websites before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective once published on this website.

Your continued use of NeoKid after changes are published constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the contact details provided on the NeoKid website.

© 2026 NeoKid. All Rights Reserved.